Need to return an item you purchased online? There are a few ways you can do this, but you’ll need to return your item to us or our The Range Marketplace Partner within 14 days of receiving it.
If your item has arrived damaged, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
The Range Marketplace Partner items:
The Range Marketplace Partner items cannot be returned to our stores. See below for ways you can return these items.
The Range items:
You can return most smaller items purchased online from us to any of our stores within 14 days of receipt as long as they’re accompanied with your delivery note.
Most larger products, such as furniture, cannot be returned to our stores.
The Range Marketplace Partner items:
The Range Marketplace Partner items cannot be returned to The Range Return Centre. Please see below for the individual reasons for returning items and how to return them.
The Range items:
When posting your items back to us, it’s important that you first authorise your return by contacting our Customer Care team. Once authorised, you can use the returns label included with your order.
Can't find your returns label? Don’t worry, just clearly mark your parcel with your order number and full name and return it using a tracked delivery method to the below address:
CUSTOMER RETURNS
Building 3/2
Vantage Point Business Village
Mitcheldean
Gloucestershire
GL17 0DD
Please ensure you retain proof of delivery as we and our The Range Marketplace Partners cannot be held liable for items lost in transit.
Can't return your goods via the above methods? Get in touch with our Customer Care team and one of our agents will be able to explain your options. Please keep the item safe and protected as it's your responsibility until it has been returned.
We take care to ensure all items arrive in perfect condition. If your order arrives damaged or incomplete, please contact our Customer Care team immediately, quoting your order number and detailing the problem with your items.
If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please contact our Customer Care team, quoting your order number, and we’ll investigate this for you.
Unfortunately, we can’t refund items that have been damaged after delivery due to misuse, wear and tear, or accidents.
Changed your mind about an item? You’ll need to return it in its original, unused condition and within 14 days of receipt.
Made to Order items are excluded from our standard change of mind policy. It takes 48 hours for us to process your order before we begin to make your product for you. After this time, all Made to Order products are non-returnable and cannot be cancelled.
If you're returning a The Range Marketplace item because you've changed your mind, you'll need to pay the cost listed below:
| Item Weight | Examples | Collection Fee | Size Class |
|---|---|---|---|
| 2kg | Pens, Pet Accessories, Sprays, Watches, T-Shirts, Decor, Books, Small Toys, Shoes | £4 | Small |
| 25kg | Power Tools, Lamps, Kitchen appliances, Skateboards, Bar Stools, Fishing Rods | £5 | Regular |
| 35kg | Nest of Tables, Bedside Units, Single Mattresses, Sideboards, Dining Tables | £15 | Medium |
| 50kg | Chest of Drawers, Bedside Cabinets, 2-Piece Patio Sets, Armchairs, Small Sofa | £35 | Large |
| 100kg | Sofas, Medium Furniture Items, Small Garden Structures | £50 | Extra Large |
| 200kg | Large Sofas, Large Fruniture Sets, Garden Structures | £75 | Extra Large |
You can cancel your order or items in your order before we dispatch them by contacting our Customer Care team.
Unfortunately, we’re unable to exchange any orders placed online. You’ll need to return your item in its original, unused condition using one of the return methods above and place a new order for the item you’d like.
Once your returned items have been received, your refund will be processed within 3-5 working days.
