Find out more about our new Click & Collect service with our handy FAQ. From what happens after you've placed an order, to which products are available to purchase through this service, you'll find the answers to the most frequently asked questions about Click & Collect. If there's any information not found in this guide, please reach out to our Customer Care team who will happily help as much as they can.
Click & Collect is a free-of-charge service that allows you to purchase products online from your local The Range to collect in-store, instead of ordering for delivery.
After completing your purchase through our website, store staff will proceed to pick your items, and you’ll be informed by email and text message when they’re ready to be collected.
A majority of The Range’s products are available to be ordered for Click & Collect, with the following general exceptions:
You can see if an item is available for Click & Collect on the product page. We recommend selecting your store to ensure we show only Click & Collect availability in your area.
Only products currently offered and in-stock within the selected store are available for Click & Collect. Each The Range store may have a unique offering due to their size and location, so we advise checking multiple stores near where you live if you cannot find what you’re looking for in your closest store.
Currently, Click & Collect is only available in a select number of The Range stores across the UK and Republic of Ireland. We are planning to introduce the Click & Collect service to more of our stores in future.
To see whether Click & Collect is available in your store, you can find this information on the store page via our store locator. We’ll also show you which is the nearest store to you offering Click & Collect on the product page if you share with us your location using the store finder.
After you’ve completed your purchase online, you will receive a confirmation email followed by a text message and/or email telling you when your order is ready to be collected from your chosen store. Please do not head into the store until you have received these messages.
We offer same-day collection for Click & Collect orders placed within your chosen store’s opening hours. Any orders placed in the evening after the store is closed will be available next day. If you place your order before or soon after a store has opened, you will be able to collect it the same day, but please bear in mind it may not be immediately available until after approximately 11am. Next-day collection is also not available for stores on public holidays such as Christmas Day and Easter Sunday. We recommend before placing your order that you check the chosen store's opening times in our store finder.
Each store that offers our Click & Collect service contains a Collection Point. There will be signs in-store that will help direct you to where it is. Once you arrive, please ask a member of staff for assistance.
To collect your Click & Collect order, you will need both the order confirmation email, and a form of ID such as a driving licence or passport. Present the order confirmation email (printed out, or on your phone) to the member of staff to scan and have your ID ready to confirm your identity.
Once your order has been picked by the store, they will hold it for you to collect at your convenience for up to 3 days.
After 3 days have passed, and you have still not collected your items, we will automatically cancel your order and refund you the full value of your cancelled items. The funds will be paid back into your account within 3 to 5 working days.
If you choose to re-order the same products, you will unfortunately have to place another order from scratch.
If you need to change which store you’re collecting your items from, we recommend getting into contact with our Customer Care team as soon as possible and we can help you arrange a change of store.
You can cancel your order at any point up until it’s been collected. If you wish to cancel your Click & Collect order, we recommend contacting our Customer Care team as soon as possible.
Yes. You may return your Click & Collect items just like any other order, aside from excepting circumstances, such as non-returnable items. We offer flexible return methods, including returning your order to an alternative store. For more information on returns, please view our Returns & Refunds page.
In the rare occasion in which your selected store is unable to collect all the items in the order, we will inform you of this as soon as possible and offer you the chance to either continue to collect the available items from another nearby store, or cancel the order entirely for a full refund.
If you need to make any amendments to your order before it’s been collected, we advise reaching out to our Customer Care team as soon as possible so we can accommodate this.
If you wish to make equivalent value exchanges in-store once you’ve collected your items, such as swapping one colour for another, this can also be accommodated.
